Portfolio

Business Development & Brand Strategy Consultant
Chief of Staff · Strategic Operations
Executive Support · Customer Success
"I don't operate within a single lane. I step in, bring structure, and move things forward."
Core operating lanes
Business Development & Brand Strategy
Flagstaff, AZ · Open to Relocation
20+
Years of Experience
$10M+
Projects Managed
26+
Events Executed
12+
States Operational Reach
Featured mandate

Jesse Brown VAMC Emergency Room Renovation

Delivered complex ER renovation within active hospital environment on schedule. Zero disruption to emergency patient services throughout construction.

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Clarity, Structure,
Execution

I'm someone who thrives where most people feel overwhelmed. I've built my career around stepping into chaos, bringing structure to it, and turning it into something clear, functional, and scalable.

I operate with a strong belief that there's no such thing as "too much" it's about prioritization, systems, and knowing how to move things forward without losing momentum. I naturally take on multiple moving parts and find ways to align them so everything works together seamlessly.

At my core, I'm people-driven and business-minded. I'm always looking for ways to improve experiences, strengthen relationships, and create environments where both people and operations perform at a higher level.

Outside of work, health and wellness are a priority in my life. I'm deeply invested in the fitness space and believe that showing up physically strong translates into how you show up everywhere else.

I also have a creative side that shows up in unexpected ways from planning and executing company retreats to personally handling the cooking and catering for those experiences. For me, it's always been about creating something that people feel, not just something that gets done.

When I'm not working, you'll usually find me in the mountains or outdoors it's where I reset, find clarity, and stay grounded. And at home, life is anything but quiet with five dogs who keep things just as chaotic as I like it.

Clarity Over Complexity

I believe people perform better when expectations are clear. My first move in any environment is to cut through the noise and establish what actually matters.

Accountability — Both Ways

I hold people to a standard, but I hold myself to the same one. I don't believe in hierarchy for its own sake. I believe in people doing their job well and being treated accordingly.

Execution Over Ideas

I don't just identify problems or create plans — I take ownership and ensure things are carried through to completion. Plans without follow-through are noise.

Integrity as a Standard

My experiences have sharpened how I evaluate people and organizations. I choose environments where communication is real, people are trusted, and things actually move forward.

Areas of
Expertise

Business Development & Brand Strategy

Work directly with business owners to drive growth through strategic development, brand positioning, and operational alignment. Oversee initiatives across marketing, customer experience, and internal structure while identifying gaps and implementing systems that support scalability and long-term success.

Brand StrategyGrowthPartnershipsScalability

Built From
Experience

2009 – 2017

Director of Operations

SS Drywall

Entered the construction industry with zero prior experience and was promoted to Director of Operations within 90 days. Built the company's foundational systems, led field teams of 50–100 personnel, and served as the key liaison between executive leadership, subcontractors, and government representatives on complex federal projects.

Promoted to Director of Operations within 90 days based on performance
Implemented SOPs, time tracking, HR compliance, and onboarding processes from scratch
Consistently delivered projects on or ahead of schedule and within budget
Navigated male-dominated construction environments while leading field teams on government contracts
2016 – 2019

Owner & Operations Lead

JA ProBuild — Woman-Owned Construction

Founded and operated a woman-owned construction company, securing competitive federal contracts and executing projects at military installations. Led all estimating, bidding, contract negotiations, project delivery, and subcontractor management.

Secured inaugural contract worth $1.3M at Fort Benning
Awarded and executed additional federal project at Tyndall AFB
Established credibility as a woman-owned business in a highly competitive government sector
2019 – 2022

Senior Project Manager

Sergeant Construction — Service Disabled 8A

Managed over $10M in federal construction projects across multiple VA hospitals in Indiana and Illinois. Relocated to Indianapolis to oversee a full-scale year-long hospital renovation. Maintained simultaneous oversight of multiple active projects across states.

Delivered Roudebush VAMC renovation 2 weeks ahead of schedule and under budget
Managed high volumes of RFIs and change orders across Roudebush, Jesse Brown, and Hines VAMCs
Maintained strict infection control compliance within active hospital environments
Coordinated 50–100+ subcontractors across geographically separated job sites
2022 – 2026

Chief of Staff | Operations & Customer Success

Spartan Solar

Transitioned from Executive Personal Assistant to non-traditional Chief of Staff within 45 days at an early-stage startup. Served as operational right-hand to the CEO, managing business operations, personal logistics, customer success across 12+ states, and executing 26+ domestic and international retreats.

Built and implemented SOPs, HR handbook, and internal operational processes
Became primary customer contact across 12 states, stabilizing reputation during critical growth phase
Planned and executed 26+ domestic and international retreats end-to-end
Managed customer escalations, attorney general communications, and de-escalation efforts
2020 – Present

Executive Support Consultant

Private Clients (including former SS Drywall Principal)

Provides ongoing strategic and operational support to private clients across business and personal operations — including calendars, travel, property management, financial organization, event coordination, and business development.

Trusted long-term partner across multiple evolving business ventures
Full operational continuity across personal and professional priorities without direct oversight

A Curated Look at a Portion
of My Work

02

Hines VAMC GU Clinic Renovation

Senior Project Manager · $1.2M Federal · VA Healthcare

Managed complete renovation of the GU Clinic at Hines VA Medical Center. Oversaw subcontractor coordination, infection control compliance, and federal reporting requirements throughout the project lifecycle.

OutcomeProject completed within budget and federal specifications. Maintained hospital operational continuity and strict infection control protocols throughout.
03

Chicago Housing Authority 6 Phase Project

Project Manager · $75K · Multi-Phase Public Housing

Coordinated a 6-phase renovation project across Chicago Housing Authority properties. Managed scheduling, subcontractors, and stakeholder communication across multiple simultaneous project phases.

OutcomeAll 6 phases completed on schedule. Successfully navigated multi-stakeholder environment and public housing compliance requirements.
04

Ft. Benning White Elementary Renovation

Project Manager · $1.1M · Federal Military Installation

Managed full renovation of White Elementary School at Fort Benning military installation. Coordinated with base personnel, adhered to strict military facility access protocols, and maintained project timelines.

OutcomeRenovation completed on time and within budget. Successfully maintained compliance with all military installation requirements and access protocols.
05

Ft. Benning Dr Barracks Project

Project Manager · $1.1M · Federal Military Installation

Oversaw barracks renovation at Fort Benning. Coordinated all construction activities within an active military environment, managing access, security compliance, and daily operations reporting.

OutcomeProject delivered on time and within federal budget constraints. Maintained full compliance with military installation access and security requirements.
06

Wings Etc. Project, Phenix City, AL

Project Manager · $68K · Commercial Restaurant Build-Out

Managed commercial restaurant build-out for Wings Etc. in Phenix City, Alabama. Oversaw all subcontractor work, permitting, inspections, and punch-list completion to deliver a turnkey restaurant space.

OutcomeRestaurant delivered on schedule and ready for operations. All inspections passed and permit requirements fulfilled.
07

Chipotle Project, Atlanta, GA

Project Manager · $47K · Commercial Restaurant Build-Out

Managed commercial build-out for Chipotle in Atlanta, Georgia. Coordinated with corporate construction standards, local contractors, and inspection teams to deliver a fully compliant restaurant space.

OutcomeBuild-out completed on time to corporate standards. Passed all inspections and met Chipotle brand requirements.
08

Dollar General Project, Jackson, GA

Project Manager · $354K · Commercial Retail Construction

Managed Dollar General retail construction project in Jackson, Georgia. Oversaw site work, construction, and all phases of build-out to deliver a complete retail facility on schedule.

OutcomeRetail facility delivered on time and within budget. All construction phases and inspections completed to corporate standards.

Leadership
Philosophy

Hands-On & Structured

I lead by example and set clear expectations. I'm hands-on when the situation demands it, but I don't micromanage — I give people ownership of their responsibilities and expect follow-through. When something isn't working, I address it quickly and adjust rather than letting things lapse.

Direct Communication

I'm direct, honest, and not afraid to speak up when something needs to be addressed. At the same time, I handle those conversations in a way that keeps things productive and focused on outcomes. Healthy disagreement, handled properly, leads to stronger decisions.

Calm Under Pressure

I handle high-pressure situations by staying calm and focusing on what actually matters. I assess quickly, prioritize, and start moving things forward rather than getting stuck in the noise. I don't get overwhelmed — I get more focused.

People-Centered Standards

I pay attention to how individuals operate. Not everyone works the same way, and understanding that allows me to get the best out of people while still maintaining structure. I create environments where people are clear, accountable, and able to execute without things falling through the cracks.

Certifications &
Development

Project Management

Project Management Foundations (PM Basic)

Active
Project Management

Certified Associate in Project Management (CAPM)

In Progress
Business

Business Development & Fundamentals

Active
Business

Strategic Partnerships & CEP

Active
Change Management

PROSCI Change Management

Active
Leadership

Leadership Through Emotional Intelligence

Active
Leadership

Certified Workplace Experience Professional (CWEP)

In Progress
Safety & Compliance

OSHA 30 · First Aid · CPR

Active
Technical

MEP Fundamentals (Mechanical, Electrical & Plumbing)

Active
Assessments

MBTI I & II · Working Genius · Human Design

Completed
Speaking

Events, Fundraisers & Conference Engagements

Active
Community

Strong for Amaya — Event Lead & Impact Recognition

Recognized

A Curated Selection of Recommendation Letters

Representing a portion of my professional experience.

It is with great excitement and high esteem that I construct this letter of professional recommendation for a colleague of mine I regard as highly as one could, Alicia Chandler. I consider myself blessed to have worked alongside Mrs. Chandler for the greater portion of 2 years at Spartan Solar and would gladly work alongside her again should the opportunity arise. From the moment we began working together, it was clear to me that Alicia was unlike the rest of our constituents at Spartan. Alicia was profoundly well-versed in both, becoming an immediate stop-gap for the infinitude of problems that would arise when working with such a team. She wore every hat imaginable, from taking on as austere responsibilities as creating, implementing, and operating a full-scale customer service solution company-wide for over 3,000 active clients, to managing the executive team's wardrobe and nutritional needs — and she did so with an astonishing consistency of quality and thoughtfulness. She was also routinely effective in managing the responsibilities of all logistics for executive and team events and travel and the week-by-week logistics of team sales blitzes. I'm still unsure today of just how an individual person was capable of managing so much logistical variance and demand on a regular basis without failure. I am confident that Alicia would be nothing short of the finest addition to an organization as someone could be, regardless of what it is they specialize in and regardless of what it is she would actively be responsible for.
Tyler RyanVice President of Creative Development · Spartan Solar, LLC.
I am pleased to recommend Alicia Chandler for any position requiring exceptional organizational skills, strategic thinking, and the ability to execute at the highest level. I had the privilege of working closely with Alicia during her time at Spartan Solar, where she consistently exceeded expectations in every aspect of her role. Alicia is a natural leader and was a true "go-to" person at Spartan Solar, seamlessly managing multiple priorities while keeping both internal operations teams and external parties aligned. She served as the primary gatekeeper between executive staff, team members, and customers, a role that required not only professionalism and discretion, but also the ability to anticipate needs and solve problems before they arose. In addition to her outstanding coordination skills, Alicia demonstrated remarkable versatility, stepping into many roles as needed: strategist, event planner, problem-solver, and execution lead. Her ability to take complex initiatives from concept to flawless execution made a lasting positive impact on our team and organization. I have full confidence that Alicia will bring the same level of excellence, adaptability, and commitment to any future endeavor. Any organization would be fortunate to have her on their team.
Gaurav SharmaSpartan SolarAugust 14, 2025
I have had the distinct pleasure of working with Ms. Alicia Chandler on numerous multi-million-dollar projects with the Department of Veterans Affairs in Indianapolis, Marion, and Ft. Wayne Indiana. As the Contracting Officer on these projects, I relied heavily on Ms. Chandler's Project Management skills to ensure each project came in on time, in budget and per the US Government's Specifications. Ms. Chandler's Project Management skills are summed up in her: Effective Communication — from the Kickoff Meeting to Completion ensuring all Functional Areas were aware of the Project at any given time, through Daily Reports, 3 Week Look Ahead and Project Schedules. Negotiation — Ensuring her organization and the US Taxpayer were at the forefront for all negotiations for Change Orders. Scheduling and Time Management — Ensured project stayed on schedule, meetings and reports were on time. Critical Thinking and Problem Solving — When she presented an issue she always followed up with a viable solution. It would be my honor to work with Ms. Chandler again and she would be a welcome addition to any Project Management Team.
Christopher LeeContracting Officer · U.S. Department of Veteran AffairsMay 17, 2022
I had the privilege of hiring Alicia Chandler as a consultant in 2023 while she was serving as Chief of Staff for Spartan Solar. I initially brought her on to bring structure to my business chaos, help organize my team, and create systems where I had none. Even though Alicia was dedicating 60+ hours a week to Spartan Solar, she still found the capacity to step into my environment with very little direction and deliver far more than I could have imagined. From the start, Alicia proved to be a force to be reckoned with. In all my years of working with assistants, consultants, and advisors, I have never encountered anyone with her unique combination of energy, brilliance, and execution. She thrives in spaces most people would avoid, and somehow makes the impossible seem effortless. What impressed me most was her ability to assess a situation quickly and provide a clear blueprint for moving forward. She didn't just react to what I needed — she anticipated it, built a framework around it, and created structure that allowed me to finally operate with clarity. Alicia also took on the management of four of my rental properties. She increased monthly revenue, remodeled two properties within budget, and never once missed a detail in communication or accountability. Anyone fortunate enough to bring Alicia onto their team will quickly realize how rare she is — a powerhouse of knowledge, creativity, and professionalism, wrapped in a personality that is both approachable and inspiring.
Bren FiulionAugust 17, 2025
I have worked with Alicia Chandler since 2022. It is my pleasure to recommend her for the position of Business Development Manager in your company. Alicia and I had a very good relationship the time she was here at Sergeant. We came to know her as an invaluable asset to our team. She is kind, organized, reliable, confident and punctual. She has all the qualities and organization looks for in a good employee. Her skill set and expertise in the Construction Industry is priceless for the entire organization. She is a true team player. She has always managed to take the entire team forward with an infectiously positive attitude. Very few people have the energy to make peers passionate about their jobs. Alicia's knowledge and experience with Sergeant as a Senior Project Manager required varying levels of expertise that included leading project meetings, attending pre bid walk throughs, and business development. Alicia's super power as we described was her insatiable ability to make everyone she met feel like a partner and take real interest in what she had to say. Alicia will be beneficial to your company without a doubt.
Rick RingoldPresident · Sergeant Construction Inc.November 24, 2024
I brought Alicia on as a freelance asset to support the operational and growth needs of Arizona Long Drive. What began as targeted assistance quickly evolved into a strategic partnership as her ability to organize, build relationships, and drive business development became immediately apparent. Alicia played a key role in expanding our partnerships, sponsorships, and overall visibility. In just a few months, she helped secure more sponsorship interest and partnership conversations than we had been able to achieve during our entire first season. Her approach to networking is both natural and strategic — she builds genuine connections, understands how to communicate value, and follows through with professionalism and consistency. One of Alicia's greatest strengths is her ability to think beyond the immediate scope of work. She helped organize and structure each competition with a clearer operational framework, supported logistics for events, and assisted with planning how Arizona Long Drive could grow beyond state lines. Through her outreach and relationship-building efforts, she established connections in multiple other states by traveling to golf courses, engaging with stakeholders, and positioning Arizona Long Drive as a serious contender for national expansion. What stood out most to me was Alicia's initiative and ownership. She did not wait for direction — she observed, identified gaps, and took action. I would highly recommend her to any organization or individual looking for someone who can bring structure to growth, build strong partnerships, and represent a brand with authenticity and confidence.
James PalmerCEO · AZ Long DriveNovember 20, 2025
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Ready to Be Your
Operational Right Hand

I'm seeking a role where I can operate as a true strategic partner — bringing structure, clarity, and execution to a fast-moving environment where my work is valued and my impact is clear.